Coronavirus (COVID-19) Information

The coronavirus pandemic has affected all of us across the globe and continues to remain a health risk. Here at Careline Community Service our main priority is ensuring that our valued customers and their families remain safe and healthy inside their homes. This is why throughout the pandemic we have continued to deliver our valuable service with a few changes to ensure everyone’s safety.

How we operate under COVID

We have continued to operate throughout the pandemic, supplying our alarms and pendants to those in need in Norfolk and the surrounding area. We have taken every step to ensure our customers are kept safe with our installers wearing full PPE and keeping two metres distance at all times whilst inside your property.

Prior to our visit we will contact you to check that nobody within the household is displaying COVID 19 symptoms and all being well will book your installation and explain what will happen on the day.

Self-Installation service

Alternatively, we can offer a self-installation service for those who are shielding, self-isolating or simply limiting the number of visitors into their homes. Our Installation Guide provides clear instructions on how to install the alarm and test it to ensure everything is working correctly. For a small fee we will post your unit out and will be on hand Monday to Friday offering telephone support to help set it up.

Office based team

In order to comply with social distancing measures, we have reduced the number of people working in our offices so please be patient with us if it takes slightly longer to deal with your query.

Faults service

If a fault occurs out of office hours or during the weekend it will be passed on to our Service and Maintenance contractors who will contact you to arrange a visit. Full PPE will be worn and Government guidance adhered to.


This service offers support to adults living in west Norfolk and parts of Breckland, who are experiencing loneliness or isolation. Please contact 01553 616200 or visit the website for further information

© Careline Community Service | Borough Council of King's Lynn & West Norfolk