Customer Support

If you are one of our valued customers, help and advice can be found here.

We care about our existing clients, and we ensure help is always on hand when you need it.

Fill out one of our quick and easy forms, and we will contact you back with how we can help.

Lost your pendant?

If you have lost your pendant we can provide you with a new one.

Options for replacement pendants are as follows;

£60 – for a replacement pendant to be posted first class with an installation guide explaining how to programme it into the base unit.

£90 – for an installer to visit and programme your new pendant during core business hours Monday – Friday 9am – 4.30pm.

£130 – for an installer to visit and programme your new pendant out of hours and weekends.

If you find your old pendant within four weeks you can return the old pendant and receive a £37.50 refund.

Enquire below and we will contact you with details.

Need an additional pendant?

If you would like an additional pendant for your Careline Personal Alarm we can arrange a visit to install one for an extra 34p per week.

Enquire below and we will contact you with details.

Need a new wrist strap or neck cord?

If your wrist strap or neck cord becomes damaged or is lost we can send out a replacement to you.

Enquire below and we will contact you with details.

Do you have a payment query?

If you have a query regarding one of your payments enquire below and we will contact you with details.

Do you need to change contact information?

If you need to change your contact information the easiest way to do so is to press you red button and call through to the monitoring centre.

They will then be able to update your details directly onto the system.

Do you have an alarm fault?

If your alarm is giving a warning message contact us right away on 01553 616200.

Would you like to cancel your service?

If you would like to cancel your Careline, please fill out our form below.

Client contacts

If you are a client contact and would like to find out more information, please visit the link below

If you still need help and assistance, please contact us, and we will be glad to help you:

© Careline Community Service | Borough Council of King's Lynn & West Norfolk